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Service Policy

Payment Policy

WAXOXO Sugaring WaxBar is cashless, accepting only credit card and interac debit card payments.

Q: I’m trying to book online and it asked me to input a credit card. Am I going to be charged when I book this?

  • A valid credit card is required to hold the time slot for your appointment.
  • The card will not be charged until your service is complete. The only time a card would be charged outside of this, is if the No Show Policy has been violated or you cancelled your service less than 24 hours before scheduled appointment.
  • We are committed to ensuring that your information is secure.

 

Q: I called to book an appointment and the receptionist is asking me to provide my card payment details over the phone. Do I have to give my credit card information to book?

  • A valid credit card is required to hold the time slot for your appointment.
  • The card will not be charged until your service is complete. The only time a card would be charged outside of this, is if the No Show Policy has been violated or you cancelled your service less than 24 hours before scheduled appointment.
  • We are committed to ensuring that your information is secure.

 

Q: I’m ready to check out for my service, but I don’t have a credit card on me. What do I do?

  • If you have a card on file, it will be charged for the unpaid appointment.

Cancellation and Rescheduling Policy

Q: I need to Cancel or Reschedule my appointment. What should I do?

WAXOXO asks for at least 24 hours notice to cancel or change your appointment. If you cancel within 24 hours of your service , a 30% of un-discounted service fee will be applied to your card / account.

You may go online to reschedule your appointment or cancel it. You can also call WAXOXO center or email at [email protected]

Late Show Policy

Q: I am running late. What should I do?

If you are running late, the X-Pert® with do their best to accommodate you, however, your full service may not be guarantee. You might have to wait at the wax bar for your service appointment.

Q: I am running late, I am thinking of canceling my appointment. What should I do?

WAXOXO asks for at least 24 hours notice to cancel or change your appointment. If you cancel within 24 hours of your service , a 30% un-discounted service fee will be applied to your card.

You may go online to reschedule your appointment or cancel it. You can also call WAXOXO center or email at [email protected]

Etiquette Policy

WAXOXO Sugaring WaxBar employees are licensed professionals, trained to become X-Perts® in the art of sugaring, waxing, organic skin care and V-Pamper®.  Any indication of improper behavior or sexual suggestion will result in immediate termination of current and future services with any WAXOXO Sugaring Waxbar staff, events, or facilities, and possibly result in legal action or prosecution.

No Show Policy

Q: What is a no show status?

No show is not showing up for your appointment and without calling or emailing ahead that you will be late for your appointment. Under no show status, 50% of your un-discounted service appointment fees will be charged on your credit card / added to you account.

Male Brazilian / Manzilian Policy

Our policy is to keep services safe and functional for both the client and our X-Perts®, so it is important to state that we only perform male Brazilian when your groin area is flaccid.

This is a policy for several reasons, including the safety of our client and our X-Perts®.

The increased blood flow, heat, and sensitivity can be detrimental to the integrity of the client’s skin. It is a top priority to have our clients leave their services with beautiful, smooth, healthy skin. Just as we do not perform hair removal on clients who are taking accutane, we do not perform hair removal on areas with increased blood flow.

We know that most men fear getting an increased blood flow during a male Brazilian. We can assure you, that natural blood blood is natural and do occur, they usually don’t last after the service has started. If you do get an increased blood flow, please be assured that our staff are professionals and will not judge or belittle you.

If a client experiences an increased blood flow during their service, the X-Pert® can continue hair removal around the area until blood flow in groin area return to a flaccid state. In cases where increased blood flow persists, our X-Pert® will end and the client can rebook for another time when they think they will be better prepared for their service.

Thank you for your understanding and respectful behaviour.

Children ( 7 YR – 13 YR)

Sugaring / Waxing is a great way for children to get rid of unwanted body hair. Our first priority is to provide a good experience. With that in mind, we ask that all children and their parents are informed about their decision.

Some things to know before your appointment:

  • Your age group should be between 7 year and 13 year.
  • An ID is required for all First Time Guests.

  • A Parent Consent Form must be completed and handed in by the parent in person.

  • A parent only needs to be present for the first form signing or if the form is ever updated to include more/less service allowances.

  • We do not provide Brazilians, High Bikini, Manzilian or Bikini Line services for underage guests.